This Privacy Policy outlines how DidiuWin (referred to as “we,” “us,” or “our”) collects, uses, stores, and protects Personal Information shared by users when accessing our mobile applications and website (the “Platform”). By using our services, you consent to the collection, processing, and storage of your information in accordance with this Privacy Policy. If you have any concerns about data usage, we advise against using our platform.

This Privacy Policy applies only to DidiuWin’s Platform, services, features, and functionalities and does not extend to third-party websites or apps that may be linked to our platform.

1. Scope & Applicability

DidiuWin develops and operates skill-based online gaming platforms that offer users the ability to play real cash games. Our services are intended for users aged 18 and above and are not directed toward minors. We do not knowingly collect personal information from individuals under the legal age. If you become aware of such a case, please contact our Grievance Officer to address the issue.

This Privacy Policy does not apply to third-party platforms or links that may be accessed through our services. We do not assume responsibility for any harm caused by interactions with external websites or applications.

2. Collection & Use of Information

A. Personal Information We Collect

When you register or interact with our platform, we may collect personal information, including:

• Registration Details – Phone number, email ID, name, location
• Payment & Wallet Information – Bank account details, UPI ID, virtual payment address, and KYC documents
• Customer Support Interactions – Any personal details shared when reaching out for assistance, including financial or gameplay-related concerns

This information is collected to facilitate account setup, secure transactions, and a personalized user experience.

B. Non-Personal & Aggregated Data

We may collect non-personal data for analytics, service improvements, and targeted advertisements. This includes:

• Device & Usage Data – Operating system, browser type, IP address, and application usage
• Log Data – Pages visited, session details, and gameplay behavior
• Advertising Identifiers – Used for interest-based advertising and personalized content delivery

C. Sensitive Personal Information

We may collect sensitive data for security and compliance purposes, including:

• Bank account details and UPI IDs for withdrawals and deposits
• KYC documents (excluding Aadhaar) for identity verification
• Transactional history to monitor for fraud prevention

All sensitive data is collected with user consent and processed in compliance with data protection laws.

3. How We Use Your Information

DidiuWin may use your personal information for the following purposes:

• To provide gaming services and enhance user experience
• To process transactions, including deposits and withdrawals
• To improve platform security and detect fraudulent activities
• To send service-related updates and promotional offers
• To personalize advertising based on user preferences

We ensure that sensitive data is used only for legitimate business purposes and is never shared without consent.

4. Information Sharing & Disclosure

DidiuWin does not sell or rent personal information to third parties. However, we may disclose user data in the following cases:

A. Service Providers & Payment Partners

To facilitate payments and withdrawals, we may share necessary information with:

• Payment gateways & UPI service providers
• KYC verification agencies
• Customer support partners

B. Legal & Compliance Requirements

We may disclose user data if required by law, including:

• To comply with regulatory authorities
• To respond to legal processes or investigations
• To prevent fraud or illegal activities

C. Business Transfers

If DidiuWin undergoes a merger, acquisition, or reorganization, user information may be transferred as part of business operations.

5. User Rights & Data Retention

Users have the following rights regarding their personal data:

A. Access & Correction

• Users can request access to their stored data and make corrections if necessary.

B. Data Portability

• Users may request a structured, machine-readable copy of their data for transfer to another service.

C. Consent Withdrawal & Deletion

• Users can withdraw consent for data processing and request account deletion.
• Certain data may be retained for legal and compliance purposes.

We retain personal data only as long as necessary to provide services, comply with regulations, and prevent fraud.

6. Security Measures

DidiuWin implements industry-standard security practices to protect user data. Our security measures include:

• Data encryption to prevent unauthorized access
• Secure payment gateways for all transactions
• Access restrictions for personal data storage

Despite our best efforts, no online platform can guarantee absolute security. Users should exercise caution while sharing sensitive information online.

7. Grievance Redressal

For any concerns related to data privacy, you can contact our Grievance Officer:

Name: Arsh Sohi
Email: contact@didiuwin.online

We aim to respond to privacy-related queries within 30 days.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Continued use of our platform after policy updates constitutes acceptance of the revised terms.

For any questions or clarifications, please reach out to our support team.