Payments & Withdrawals FAQs

What is a ‘Wallet’?
The Wallet is displayed below your name along with your balance. Clicking on it takes you to the ‘My Wallet’ page, where you can view details such as Added Amount, Winnings, Bonus, and Transaction History.

Is it safe to add money to the wallet?
Yes, adding money is completely secure. We partner with top-tier payment providers to ensure smooth and safe transactions. You can add funds using UPI, bank transfer, digital wallets, credit cards, and debit cards.

Why can’t I withdraw my Bonus Cash?
Bonus Cash is non-withdrawable. It can only be used along with your deposited funds for tournament entries.

How do I deposit money into my wallet?
Adding money to your wallet is quick and secure. Follow these steps:

1. Tap on your Wallet
2. Click on Add
3. Enter the amount
4. Confirm your payment method
5. Complete the transaction

Can I withdraw the money I deposit into my wallet?
No, deposited funds can only be used to play games. However, your winnings can be withdrawn anytime.

How can I withdraw money?
Withdrawals are available only from your Winnings. A minimum balance of ₹60 is required to initiate a withdrawal.

What are the available withdrawal options?
You can withdraw your winnings through Bank Transfer or UPI, both of which are safe and reliable.

What payment methods are available for deposits?
We support multiple payment options, including UPI, bank transfer, wallets, credit cards, and debit cards.

I am unable to use my coupon code. What should I do?
Check if the coupon code is entered correctly or select one from the available list. You can find all active coupon codes in the Coupons section. Swipe through them, click ‘Apply,’ and adjust the amount if necessary. If you still face issues, contact our support team.

Where can I view my transaction history?
Your complete transaction details are available under ‘My Wallet’ > ‘Transaction History’. This section includes records of deposits, withdrawals, entry fees, refunds, cashback, and winnings.

I’m getting a “Payment Error. Please Retry” message. What should I do?
If your payment wasn’t processed successfully, check your wallet balance. If the amount hasn’t been credited, please contact us at care@didiuwin.com.

Where will my cashback be deposited?

• Regular cashback is added to your Added Amount
• Bonus cashback is credited to your Bonus Balance

My preferred payment method is unavailable. What should I do?
We support major payment providers. If your preferred method is missing, email us at care@didiuwin.com, and we’ll explore adding more options.

Are my card details secure?
Absolutely. We prioritize security and ensure that your card details and personal information remain protected and are never shared with third parties.

How do I get a refund?
If you registered for a tournament but couldn’t get a seat, the entry fee will be automatically refunded to your wallet.

Bank & UPI Setup

How do I add a UPI account for withdrawals?

1. Tap the Wallet icon
2. Go to the ‘Withdraw’ section
3. Select UPI and click ‘Add’
4. Enter your UPI ID and click Proceed

Where can I check cashback offers?
Cashback offers are displayed when adding money to your wallet. On the ‘Add Money’ page, swipe through available cashback coupons, select the one you want, and click ‘Apply’.

Can I withdraw my entire wallet balance?
No, only your Winnings (money earned from games) can be withdrawn. Deposited funds and Bonus Cash cannot be withdrawn.

How do I add my bank account for withdrawals?

1. Tap the Wallet icon
2. Go to the ‘Withdraw’ section
3. Select Bank Transfer and click ‘Add’
4. Enter your bank account details and click Proceed

If you need further assistance, feel free to reach out to us at contact@didiuwin.online.

Follow these simple steps to deposit money into your DidiuWin wallet securely:

1. Sign in to Your DidiuWin Account

• Open the DidiuWin app and log in using your registered mobile number.

2. Locate the ‘Add Cash’ Section

• Navigate to the "Wallet" or "Add Cash" option in the main menu.

3. Enter the Desired Amount

• Choose from preset amounts or enter a custom deposit amount as per your preference.

4. Choose Your Payment Method

• Select from secure payment options like:
  
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Credit/Debit Cards
  • E-Wallets

5. Complete the Transaction

• Confirm the payment, and your deposit will be instantly credited to your DidiuWin wallet.

Start Playing & Winning on DidiuWin!

Once the money is added, jump into your favorite real cash games and start winning today!

1. How long does it take to receive the referral reward?

The referral reward is credited instantly once your friend joins and completes the required actions as per the referral policy. If your referral reward is delayed for more than a few minutes, please email us at care@didiuwin.com.

2. What are the terms and conditions of the referral program?

You can check our latest referral policy by going to the "Refer & Earn" section in the DidiUWin app.

3. How many users can I refer?

There is no fixed limit, but please check the "Refer & Earn" section in the app for the latest referral program terms and conditions.

4. Why am I getting an ‘Invalid Referral Code’ error?

Ask your friend to recheck the referral code and enter it correctly. If the issue persists, contact us at care@didiuwin.com.

5. Is it safe for my friends to download the APK shared via WhatsApp?

Yes, it is completely safe to download and install the DidiUWin APK file shared through WhatsApp or any other platform.

6. Do I get the referral bonus if my friend only installs the app?

No. To receive the referral bonus, your friend must complete the actions specified in the "Refer & Earn" section at the time of referral.

7. My friend signed up using my referral code, but I haven’t received my referral bonus. Why?

Your friend must complete all the required actions as specified in the "Refer & Earn" section for you to receive the bonus. If you haven’t received the reward, please email us at care@didiuwin.com with your friend’s registered phone number or email.

8. How do I use a referral code?

To redeem a referral code:

• Click on the referral link shared by your friend.
• While signing up, enter the referral code in the designated field.

9. How can I refer my friends?

1. Open the DidiUWin app.
2. Go to the "Refer & Earn" section.
3. Click on WhatsApp Share or the Share button to invite friends via your preferred platform.

10. How do I receive my referral bonus?

Your referral bonus will be credited to your wallet once your friend completes the required actions as mentioned in the "Refer & Earn" section.

For any further assistance, feel free to reach out to contact@didiuwin.online.