This Privacy Policy outlines how DidiuWin (“We”, “Us”, “Our”) collects, uses, stores, and protects the personal information of users (“You”, “Your”) when accessing our mobile application or website (“Platform”). By using our Platform, you agree to the collection, storage, and processing of your information as described in this policy.

1. Scope and Applicability

This Privacy Policy applies to all users accessing the DidiuWin Platform and using the features, services, software, and functionalities provided by us. It does not apply to third-party websites or applications linked from our Platform. DidiuWin is committed to complying with applicable data protection laws and ensuring the privacy of its users.

2. Information We Collect

We collect and process personal information necessary for providing our services efficiently. This includes:

A. Personal Information:

• During Registration: Phone number, email ID, name, and location.

• For Financial Transactions: Bank account details, UPI ID, payment methods, and KYC proof (excluding Aadhaar information).

• Customer Support Correspondence: Contact details, game activity data, and communications with our support team.

B. Non-Personal and Aggregated Data:

• Device Information: Includes device identifiers, call metadata, application history, and storage information.

• Log Data: We collect IP addresses, browser types, pages visited, search terms, and cookie data to analyze user activity and improve our services.

• Location Data: To ensure compliance with legal regulations, we collect location details to restrict access from prohibited regions.

• Advertising Data: We may use advertising identifiers to provide relevant advertisements based on user preferences.

3. How We Use Your Information

The information collected is used to:

• Facilitate seamless transactions and account management.

• Improve gaming experience and security measures.

• Provide customer support and resolve disputes.

• Customize and optimize content and advertisements.

• Ensure compliance with legal and regulatory obligations.

4. Sharing and Disclosure of Information

We do not sell or rent user information. However, we may share data with:

• Third-party service providers: Payment processors, analytics services, and marketing partners.

• Law enforcement authorities: If required by law, we will comply with legal requests and investigations.

• Affiliated businesses and partners: For service enhancement and promotional activities.

5. Sensitive Personal Data Handling

We only collect sensitive personal data with user consent. We ensure:

• Secure storage with encryption protocols.

• Restricted access to authorized personnel.

• Compliance with applicable data protection laws.

6. Data Security and Protection

DidiuWin implements industry-standard security practices to safeguard user data. Measures include:

• Encrypted storage and firewalls.

• Access restrictions and authentication procedures.

• Regular audits to detect and mitigate security risks.

7. User Rights and Control Over Data

You have the right to:

• Access and review your personal information.

• Update or correct inaccuracies in your data.

• Request deletion of your data, subject to legal obligations.

• Withdraw consent for data processing at any time.

8. Data Retention Policy

We retain user data only for as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal obligations and regulatory requirements.

• Prevent fraudulent activities and enforce our terms.

9. Third-Party Links and Services

Our Platform may contain links to external websites or services. We are not responsible for the privacy policies or practices of third-party platforms. Users should review their privacy policies before interacting with them.

10. Children’s Privacy

DidiuWin does not knowingly collect personal information from individuals under the age of 18. If we become aware of such collection, we will take immediate steps to delete the data and terminate the account.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Changes will be communicated through notifications on our Platform. Continued use of our services constitutes acceptance of the revised policy.

12. Contact and Grievance Redressal

For any concerns regarding data protection or privacy rights, please contact our Grievance Officer:

• Email: contact@didiuwin.online

• Nodal Officer: info@didiuwin.online

This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Gurgaon, Haryana, India.